Frequently Asked Questions
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I create witchy and goth-inspired goods for everyday magic—tumblers, mugs, t-shirts, and tote bags designed to channel dark aesthetics, spooky vibes, and unapologetic self-expression. Each piece is made for those who live a little left of the light.
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Simply browse the shop and choose the items that speak to you. Once you’ve placed your order, I’ll take care of the rest and keep you updated along the way. If you have a question before ordering, feel free to reach out.
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My designs are intentionally dark, witchy, and made with care—not mass-produced trends. Every item is created for fellow spooky souls who want products that feel personal, powerful, and a little bit magical.
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You can contact me through the website’s contact form. I usually respond within 1–2 business days.
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Prices vary depending on the item, design, and materials used. I aim to keep pricing fair while still reflecting the time, care, and quality that goes into each piece
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Expect clear communication, carefully made items, and a smooth, stress-free experience. My goal is for every order to feel special—from the moment you click “buy” to the moment it arrives at your door.
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We are happy to ship our products worldwide! Please note the following regarding international orders (outside the USA):
Handling Fees: Our international shipping rates include a handling fee to cover the costs of international fulfillment and cross-border processing.
Import Duties & Taxes: Your order may be subject to import duties, VAT, or customs fees once the shipment reaches your country. These charges are not included in our item prices or shipping costs and are the sole responsibility of the customer.
Customs Delays: Velvet & Hex is not responsible for delays caused by the customs clearance process in your destination country.
Refused Shipments: If a shipment is refused due to unpaid customs charges, the customer is responsible for the original shipping costs and any return fees incurred.

